Latest
Why a tech bet could transform AGL Energy
The big utilities, AGL Energy and Origin Energy, are trading companies. Now they’re acquiring the tools to better manage customer demand.
- Anthony Macdonald
Super funds on spending spree to improve customer service
But there are concerns the cost of improving service could drive up fees, even as the government and regulators warn of a crackdown on poor standards across the $3.5 trillion sector.
- Hannah Wootton
- Exclusive
- AI
Around-the-clock customer service a big AI benefit for business
Customer service bots and workforce analytics are generating the highest revenue benefits for companies that have rolled out AI technology, a new study has found.
- Tess Bennett
NSW launches world’s biggest customer experience survey
NSW is tracking 37 services and 550 interactions as part of a 30,000-customer survey, to better understand how people are experiencing public services.
- Tom Burton
The five ways boards go wrong with their customer strategies
It is all too easy for executives to lose their way when it comes to acquiring and keeping consumers, says marketing and communications specialist Justin Papps.
- Sally Patten
Premium Partners
Sponsored
May 2021
Small super funds outperform on member satisfaction
CoreData research shows members of super funds with less than $20 billion in asserts have higher standards of living in retirement and customer service satisfaction than those in mega funds.
- Aleks Vickovich
June 2019
What customers really want (and it isn't more choice)
Consumers want convenience, baulk at too much choice and aren’t always honest about purchasing decisions - which is why data is vital.
- Updated
- Sally Patten
